Shipping
U.S. Shipping Transit Times
Our current processing time is 1 to 3 business days on all orders including Priority and Express shipping. Our default method of shipping is Standard, which takes approximately 5-8 business days to deliver within the USA, EXCLUDING Alaska, Hawaii, Puerto Rico, and APO. Most customers receive their order within a week, but delays are possible.
ESTIMATED TRANSIT TIMES:
- Free Shipping/Standard Shipping arrives approximately 5-8 business days
- Priority Shipping arrives in an estimated 2-3 business days
- Express Shipping arrives in an estimated 1-2 business days
International Orders
ESTIMATED TRANSIT TIMES:
- Canada & Australia: 2-5 business days
- Europe & Middle East: 2-8 weeks
- New Zealand and Oceania: 10-20 business days
Tracking is NOT available in all countries. Tracking to certain countries will only update until it leaves the USA. Please contact your local post office or courier for further information.
* Canada and Australia orders are eligible for FREE shipping if the order itself totals over $150 USD. This does not apply to merged shipments.
Order Status
- Due to the volume of orders we process, we cannot cancel an order once it's been placed — especially on Launch days.
- All orders come with shipping and tracking information! Please check your emails for updates.
- Please allow 48 hours for tracking to be updated.
- We advise you to sign up for email and/or SMS notifications through the final tracking information to ensure you receive real-time updates for your package's last location.
- We are NOT responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking information we provide, please contact the last available courier for more information.
- If you have any questions or concerns about shipping, please feel free to contact us at: support@thestoneandrose.com
Business/Commercial Addresses
If a package is going to a business/commercial address, it's required that a person's first and last name be in the address Line 1 field, or it will be held for verification that the package is being sent to an individual, not a business.
Import Taxes & Duties
Buyers are responsible for any customs and import taxes incurred that may apply. Stone and Rose is not responsible for delays due to customs, duties, or taxes.
Refused Or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.
Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with correct shipping address/information if you would like your items re-sent.